At The Big Shop, customer trust and product authenticity are our highest priorities. Since we deal in gold, silver and valuable jewelry items, we maintain a strict No Return and No Exchange Policy.
Once a product is purchased and the transaction is completed, it cannot be returned, exchanged, or refunded.
Customers are advised to carefully review their order, product details, and billing information before completing the purchase.
Exceptions will only be made in the rare case of a manufacturing defect, which will be evaluated at the sole discretion of The Big Shop.
